The Program Assistant provides multi-task front desk support for dental clinic operations. The person in this position will work directly with patients, residents, pre-doctoral students and staff in order to provide an efficient patient flow, maintain an accurate patient record, and effective handling of patient finances. The Program Assistant promotes a safe, pleasant, and harmonious environment for the patients, staff, and dental providers.
The Program Assistant will be assigned predominantly in the Endodontic Clinic but will also be required to be knowledgeable about the Periodontic Clinic, the Fellowship, and Prosthodontic Clinic. That person also will be expected to cover those Program Assistant I duties if someone is out.
Provides excellent customer service to patients arriving for appointments.
Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. Confirms appointments with patients for the next business day.
Verifies contact information and that insurance or medical assistance are still in force. Gets insurance pre-authorization of coverage. Informs patient of today's charges and any previous balance due before any service is rendered.
Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines. Responds to inquires about patient's account. Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.
Handles day to day payment transactions: makes change; receives checks; processes credit card transactions; issues receipts; validates parking.
Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.
Responsible for telephone coverage of the front desk, answering all callers’ questions.
Starting salary is commensurate With experience
U.M. FDSP Associates. P.A. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.