Requisition Number: 300 02 2021 02
Job Title: Patient Accounts Specialist
City: Baltimore
State: Maryland

Patient Accounts Specialist

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Description/Job Summary

Perferred candidate will have a background working with dental insurance.
Reporting directly to the Business Manager the succesful candidate will work with necessary members of the business team and clinic providers to reconcile and maintain all patient accounts receivables and monitor all collections of patient anddental insurance payments. Succesful candidate  will support the administrative needs of patientdental insuranceplans by ensuring the coordination of dental benefits are accurate and considered as part of the financial planning. Responsible for a variety of operational and administrative duties, such as serving as a liaison betweendental insurancecarriers, staff and patients to resolve any concerns and maintain a positive working relationship. The successful candidate will have a strong attention to detail while providing support to the patients,dental insuranceand business team. Succesful candidate  will work under tight deadlines while ensuring confidentiality at all times.  



  1. Monitor, review and reconcile patient accounts. Review patient statements, as necessary. Will be necessary to review outstanding balances on both patient side and insurance side.

  2. Handles all account correspondence for assigned clinic. May contact patient directly for past due balance, payment plans, or to collect coinsurance or private pay amounts.

  3. Set up and modify patient payment plans

  4. Address account adjustments.

  5. Audit patient records to ensure balances are accurate and charged correctly

  6. Meet with patients and/or providers to process forms, review accounts, establish payment plans, answer questions regarding balances (insurance and/or private pay)

  7. Communicate with Business Manager regarding patient issues and collections.

  8. Coordinate with Business Managers and front desk staff for insurance-required documentation and paperwork/x-rays

  9. Communicates and works with Patient Care Coordinator regarding the inactivation of accounts, and offers suggestions on how to proceed to close the case or resolve the problem.
  10. Back up for the Patient Care Coordinator position

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assign

Required Experience

3 years’ related billing experience, preferably in a dental office setting.  Related education may be substituted for experience on a year for year basis

Required Education

High school diploma or general education degree (GED) . 

Required Qualifications

  • Ability to independently perform specialized tasks. 
  • Skill in applying basic analytical skills to problems where clear precedent may not exist. 
  • Skill in organizing and executing multiple assignments under specific time constraints. 
  • Ability to communicate effectively orally and in writing. 
  • Ability to handle sensitive and confidential matters with discretion and tact.


Overtime, weekend, on-call and shift work may be required.

This job description is designed to give an outline of what job duties are expected of this position.  As an outline it does not fully describe or limit the extent of the position’s duties.  The Corporation and its supervisors may amend the job description as it deems necessary, without advance notice.  The job description is not intended to create an employment contract and should not be construed as such.

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U.M. FDSP Associates. P.A. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.