Requisition Number: 300 05 2021 02
Job Title: Program Assistant I
City: Baltimore
State: Maryland

Program Assistant I

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Description/Job Summary

Responsible for front door screening of patient and visitors.  Required to take temperatures, ask COVID-19 questions and direct patients to appropriate locations. 

Ensure that everyone wears mask, sanitizes hands and follows COVID-19 guidelines upon entering the facility

The Program Assistant provides multi-task front desk support for dental clinic operations.  The person in this position will work directly with patients, residents, pre-doctoral students and staff in order to provide an efficient patient flow, maintain an accurate patient record, and effective handling of patient finances. The Program Assistant promotes a safe, pleasant, and harmonious environment for the patients, staff, and dental providers.


Provides excellent customer service to patients arriving for appointments.

Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. 

Confirms appointments with patients for the next business day.

Verifies contact information and that insurance or medical assistance are still in force.  Gets insurance pre-authorization of coverage. 

Informs patient of today's charges and any previous balance due before any service is rendered. 

Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.  

Responds to inquires about patient's account.

Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

Handles day to day payment transactions: makes change; receives checks; processes credit card transactions; issues receipts; validates parking.

Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Responsible for telephone coverage of the front desk, answering all callers’ questions.

Required Skills

Knowledge of standard office procedures; must able to operate computer and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on.  Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks.  Ability to follow oral and written instructions.  Ability to maintain effective work relationships.

Preferred Skills

 Spanish Bilingual 

Required Experience

  • 1 - 3 years’ related experience.  Related education may be substituted for experience on a year for year basis.
  • Experience working with a software database

Preferred Experience

  • Preferred experience in a dental environment (not necessary but prefer)
  • Prior experience in healthcare environment a plus
  • Spanish Bilingual

Required Education

High school diploma or general education degree (GED)


Hours are:

Monday and Wednesday   6:30 am – 3:30 pm

Tuesday and Thursday        7:30 am – 4:45 pm

Friday                                    7:30 am – 3:30 pm

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U.M. FDSP Associates. P.A. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.