Requisition Number: 450 02 2021 02
Job Title: Bilingual Program Assistant
City: Shady Grove
State: Maryland

Bilingual Program Assistant

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Description/Job Summary

Provides multi-task clerical support for dental clinic operations.  Works directly with patients, residents, pre-doctoral students and staff. 


1. Responsible for telephone coverage of the front desk, operating paging system, taking and distributing messages, and answering all callers’ questions.

2. Provides excellent customer service to patients arriving for appointments. Pages faculty, students and staff to inform them of patient arrival.

3. Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments.  Confirms appointments with patients for the next business day.

4. Verifies contact information and that insurance or medical assistance are still in force.  Gets insurance pre-authorization of coverage.  Informs patient of today's charges and any previous balance due before any service is rendered. 

5. Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.   Responds to inquires about patient's account. Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

6. Handles day to day payment transactions: makes change; receives checks; processes credit card transactions; issues receipts; validates parking.

7. Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Required Skills

Knowledge of standard office procedures; must able to operate computer and other office machines, such as fax, calculator, answering telephones, as well greeting visitors and so on.  Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment; Ability to apply close attention to detail in performing routine clerical tasks.  Ability to follow oral and written instructions.  Ability to maintain effective work relationships.

Required Experience

1 - 3 years’ related experience.  Related education may be substituted for experience on a year for year basis.  

Required Education

High school diploma or general education degree (GED)
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U.M. FDSP Associates. P.A. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.