Requisition Number: 450 10 2020 02
Job Title: Program Assistant I
City: Rockville
State: Maryland

Program Assistant I

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Description/Job Summary

The Program Assistant provides multi-task clerical support for dental clinic operations. The person in this position will schedule and confirm appointments and work directly with patients, residents, pre-doctoral students and staff.


  1. Responsible for telephone coverage of the front desk, operating paging system, taking and distributing messages, and answering all callers’ questions.

  2. Provides excellent customer service to patients arriving for appointments. Pages faculty, students and staff to inform them of patient arrival.

  3. Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments. Confirms appointments with patients for the next business day.

  4. Verifies contact information and that insurance or medical assistance are still in force. Gets insurance pre-authorization ofcoverage.  Informs patient of today's charges and any previous balance due before any service is rendered. 

  5. Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.  Responds to inquires about patient's account.Requests payment when account is delinquent; may assist Patient Account Specialist to correct errors when necessary.

  6. Handles day-to-day payment transactions: makes change; receives checks; processes credit card transactions; issues receipts; validates parking.

  7. Processes and reconciles daily receipt with AxiUM daily ledger and deposit receipts into the night deposit box.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.  Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

Required Skills

Knowledge of standard office procedures

Must able to operate computer and other office machines, such as fax, calculator, answering telephones,as well greeting visitors and so on. 

Skill in filing documents according to alphabetic and numeric sequences; in operating manual and automated office equipment

Ability to apply close attention to detail in performing routine clerical tasks. 

Ability to follow oral and written instructions. 

Ability to maintain effective work relationships.

Required Experience

1 - 3 years’ related experience. 

Preferred Experience

Related experience may be exchange for education.

Required Education

High school diploma or general education degree (GED)


This job description is designed to give an outline of what job duties are expected of this position. As an outline it does not fully describe or limit the extent of the position’s duties.  UM FDSP and its supervisors may amend the job description as it deems necessary, without advance notice. The job description is not intended to create an employment contract and should not be construed as such.

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U.M. FDSP Associates. P.A. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.